How and When to Call -Important Phone Numbers

When to Call 911 (Response time 0-10 minutes)

• Violent crime or property crime in progress.

• Above noted crimes have JUST occurred and suspects were seen fleeing (you have a description and last direction).

• Above noted crimes have JUST occurred and there is likely evidence at the scene (sexual assault).

• Car accident with injuries.

• Dangerous or impaired driving and you are following, or JUST witnessed and have a description and last direction.

• Medical emergency.

• Fire

When to Call 613-230-6211 (Response time 0-2 hours)

• Suspicious activity or vehicle.

• Alcohol and drug use in public (youth in parks).

• Youth under the age of 16 out between midnight and 6:00 am.

When to Call 236-1222 Ext. 7300 or attend any Police Station.

• Reporting to the Police after the fact

• Any damage to house, yard or vehicle, not in progress.

• Traffic complaints - general or specific.

• Disputes for record purposes (i.e. neighbour, stalking, civil when fear exists).

• Sexual assaults reported at a later date where the evidence is long gone - must attend the station to provide a written statement.

When to Call 311

• Any by-law issue or any general city enquiry.

• Call about a noise problem as it is happening or the next day.

• Individuals in the parks between 11pm and 6am.

• Note that by-law closes at 2am on Fridays and Saturdays, and at midnight on weeknights. You can call the police after these hours (230-6211).

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