Power Outages in Stittsville
February 10, 2013
residents were faced with a power outage on January 31st.
Below is a letter issued from Hydro Ottawa summarizing
further details on this outage:
Please continue to report any future
power outages at your home to Hydro Ottawa staff using their
Power Outage Message and Reporting phone number of
613-738-0188. When outages are ongoing and as more
information comes in, staff updates this Hydro Ottawa Outage
Message Reporting phone number. Residents can get those
updates by calling that same number, 613-738-0188.
January 24, 2011
Hydro Ottawa - Stittsville Information Session
Update - Hydro
Ottawa open house
After many discussions with
representatives with Hydro Ottawa, it is a positive and encouraging step
that the company is hosting an open house on Monday, January 24th in
Hall A located inside the Goulbourn Recreation Complex at 1500 Shea
With the frequency of power
outages that have been affecting our community, this is an opportunity
to ask questions and hear what Hydro Ottawa has to stay regarding plans
for improved reliability in Stittsville.
We have been working at
finding a solution to these outages and this open house is a chance to
learn and see what is being planned in your community. Your attendance
November 19, 2010
On November 17, power outages throughout the day
impacted close to 6,000 homes.
After speaking with representatives
from Hydro Ottawa on the cause of the outages, they have updated me on
The main cause of the outage was due to a broken
insulator on Hydro One’s A9M5 circuit out of their South March Station.
A9M5 circuit is the only circuit that feeds into the Alexander
At 11:32 am, Hydro One Circuit A9M5 auto-reclosed
, which caused our RX2010 (Alex F3 circuit) recloser to auto. Crews
patrolled the Alex F3 circuit and nothing was found. Hydro One did not
call the control room to report that they had an Auto-Reclose on their
A9M5 circuit of their South March Station.
At 3:10 pm, Hydro One Circuit A9M5 auto-reclosed
and locked out. Hydro One called the Hydro Ottawa Control room notified
them of this and requested that they close the circuit.
At 3:15 pm - Hydro One closed in the circuit
(A9M5) picking up all of Hydro Ottawa customers along with theirs.
At 3:20 pm Hydro One Circuit A9M5 auto-reclosed
and locked out. Hydro One called the Hydro Ottawa Control room about
this and reported that they were sending a crew to investigate. Hydro
Ottawa notified them about a call reporting that there was a large flash
and smoke coming from just outside the Alexander substation.
At 5:20 pm Hydro Ottawa crews performed switching
to pick up all the Alex F3 load from the Bridlewood Station.
At 5:49 pm Hydro Ottawa performed switching to
pick up all the Alex F2 load from the Bridlewood Station
At 6:24 pm Hydro One energized their A9M5 circuit
picking up their customers that were fed from the Alexander substation
At 6:49 pm Hydro Ottawa crews restored the Alex F2
& F3 load to normal supplies.
While I understand the frustration due to the
frequency of these outages, I can assure you that Hydro Ottawa continues
to actively take steps to enhance reliability in Stittsville. For
example, new technologies have been installed to better control and
monitor power distribution in Stittsville. They have also replaced much
of the older equipment and provided more back-up supply to the entire
Additional improvements to their system in
Stittsville will be underway in 2011 and 2012. By 2013, a new
transformer station will be in operation to serve Ottawa West, including
Stittsville. This work continues to considerably enhance the reliability
Hydro Ottawa staff is advising that if you
experience a power outage in the future, to please call their power
outage line at 613-738-0188 to report the outage or to obtain
information or updates on the outages that may be underway. Their
website also provides "outage reports", which are updated daily so you
can find out why an outage occurred the next day.
As a company that delivers an important service to
the public, nothing is more critical to Hydro Ottawa's success than
providing reliable service and investing for the future. Please rest
assured that they are committed to meeting these vital objectives to the
benefit of our customers in Stittsville.
As we work towards a permanent solution, I ask for
your patience and understanding.
November 4 , 2010
I do have an update from Bill Bennett,
Director, Distribution Asset Management with Hydro Ottawa, regarding
inquiries about the power outage in Stittsville on November 1st. Senior
Hydro Ottawa staff are certainly aware and regret the inconvenience.
They have provided information to address what happened on Monday and to
briefly recap their plans for Stittsville, which Hydro Ottawa has
identified as a priority area for system improvements.
The outage on November 1st occurred when a
construction crew, not working for Hydro Ottawa, accidentally hit the
overhead power line and disconnected it. A similar incident, with the
same company, took place two weeks ago and have been in discussions with
the construction company about more stringent precautions to help ensure
that this does not happen again. Hydro Ottawa has also taken the
extraordinary measure to flag this location as well. As part of the
restoration process the circuit was tried four times, which would cause
your blinking lights, before the power was permanently restored.
Although this latest outage was beyond their
control, Hydro Ottawa are and continue to actively take steps to enhance
reliability in your area. For example, new technologies have been
installed to better control and monitor power distribution in
Stittsville. They have also replaced much of the older equipment and
provided more back-up supply to the entire Stittsville area. Additional
improvements to their system in Stittsville will be underway in 2011 and
2012. By 2013, a new transformer station will be in operation to serve
Ottawa West, including Stittsville. This work continues to considerably
enhance the robustness and reliability of their system in Stittsville.
Hydro Ottawa staff are advising that should
you experience a power outage in the future, to please call their power
outage line at 613-738-0188 to report the outage or to obtain
information/updates on the outages that may be underway. Their website
also provides “outage reports”, which are updated daily so you can find
out why an outage occurred the next day .
As a company that delivers an important
service to the public, nothing is more critical to Hydro Ottawa’s
success than providing reliable service and investing for the future.
Please rest assured that they are committed to meeting these vital
objectives to the benefit of our customers in Stittsville.
certainly share your frustrations and concerns. I will continue to work
with senior Hydro Ottawa staff on this issue.
July 13, 2010
Over the past number of
years residents in the area are experiencing increased power disruptions
with Hydro Ottawa service in Stittsville. I encourage you to review the
below information for updates on the situation.
With respect to underground
wiring in the community, it is important to note that Hydro Ottawa’s
standard is to install above ground lines on arterial and collector
roads. Hydro Ottawa has established these standards based on the funds
that they have available made by user fees paid by hydro customers. As a
regulated utility, Hydro Ottawa is expected to keep rates as low as
possible for their customers, which means they must make decisions on
how they invest in their infrastructure. Hydro Ottawa has advised that
the cost of underground installation is typically 5 to 10 times more
expensive than overhead lines, depending on a number of factors such as
location and number of service installations. I am continuing to work
with the City, Hydro Ottawa and the development community on the
Underground Wiring Steering Committee to restrict the introduction of
new overhead wiring in established communities.
For updates and to report
outages please call Hydro Ottawa Power Outage Reporting and Information
You can also contact Hydro
Ottawa Customer Service at 613-738-6400 or
If you have experienced any
damage to home appliances by a power outage, please contact Hydro Ottawa
to give them the opportunity to have staff respond to you directly.
Please contact Hydro Ottawa Claims at
Join my mailing list to receive
additional updates on hydro outages.
update and customer letter - August 26, 2010
Community Update: Power
outages in Stittsville - July 9, 2010
Hydro Ottawa: Customer letter - July 9, 2010
House Presentation Boards (Session 1) - May 31, 2010
Community Open House Presentation Boards
(Session 2) - May 31, 2010
Community Update: Stittsville Power Outages Update - April 13,
Stittsville outages letter - April 12, 2010
Transformer station project in Ottawa West
- Hydro Ottawa: Notice of Completion of Environmental Study
- July 26, 2010
- Hydro Ottawa:
Notice of Open House - October 26, 2009
- Hydro Ottawa: Notice of commencement of an Environmental Assessment
study - September 11 & 14 2009
Abbott Street East Proposed Hydro
Ottawa Pole Line Extension - December 19, 2007
Ottawa is proposed an above ground hydro line extension along Abbott
Street East and Shea Road to provide consistent and reliable high
quality electrical service safely to the existing and new residents
in the Stittsville area. Hydro Ottawa has received reports in the
past from residents in Stittsville experiencing voltage problems
with their hydro service. It is being proposed that the above ground
hydro line on Abbott Street will run on the north side of Abbott
Street East from Iber Road to the Granite Ridge Long Term Care
Facility. Then this line will cross over to the south side of Abbott
Street and continue westbound to the hydro corridor that runs
north-south near Carbery Drive.
Ottawa has agreed to
work further with City Staff and myself to determine how funding can
be made available to place these hydro lines underground. Given that
these lines will also be servicing new residents joining our
community I will also be in discussions with nearby developers to
see if they will contribute to having these lines placed
underground. Currently an above ground hydro line has been installed
along Shea Road.